Q. What is valet parking?
A. Valet parking is a service designed to eliminate the need for customers or guests to park their own vehicles. Here's how it works: The valet greets the customer at the designated valet zone, opens the car door, assists the customer with exiting the vehicle, and then parks the car for the customer. When the customer is ready to leave, the valet retrieves the vehicle from the valet parking area, meets the customer at the designated valet zone, and safely returns the customer's car and keys.

Q. How do I know where the designated valet zone is?
A. Signs will be posted to lead you to the valet zone.  Once in the zone, a sign will indicate where to stop your vehicle. 

Q.  Do you provide wheelchair or umbrella service?
A.  We do provide umbrella service during inclement weather if requested in the contract.  Wheelchair assistance is provided at designated locations.  When you  use the valet services at the St. Cloud Hospital please indicate the need of a wheelchair to the valet and one will be provided.

Q.  What is an appropriate tip for a valet parking service?
A.  The average tip is about $3, although $2 is considered the acceptable minimum.  Aside from tipping your valet also remember to be polite and to thank the person for parking and fetching your car – after all they are saving you time and trouble by doing the job for you.

Q.  Will the valet know how to drive my car?
A.  Our experience ranges from driving a basic compact car to an exotic sports car to a delivery truck.  We park all vehicles with care ensuring that they are returned to the owner in the same condition in which they are received.

Q.  What do I do if I lose my claim ticket?
A.  If you lose the claim ticket required to claim your vehicle several steps may occur.  First we will ask for a description of the vehicle including license plate number and the key chain that accompanies said vehicle.  You must show your drivers license and fill out a lost claim ticket form.  We will verify either through calling the police or by comparing the registration on the vehicle to your drivers license that you are the owner of the vehicle.  If at this point the valet feels satisfied that you are the owner of the vehicle it will be retrieved and returned to you.  This process can take a substantial amount of time.  Please do your best not to lose your claim ticket.

Q.  What if something happens to my car?
A.  While this situation is rare, if damage to the vehicle occurs due to an error made by the valet, we will pay to restore the car to its condition upon receipt of the vehicle.  If the problem was caused by mechanical malfunction (i.e. brakes stop functioning, alternator stops working, door dings caused by other customers, etc.)  we will not assume responsibility to fix these issues as they were not caused by our valet parking the vehicle.

Q.  Is Prestige Parking & Valet a national company?
A.  No.  We are a locally owned company serving the St. Cloud community and surrounding areas.